COVID-19 Update: Normal Business Operations Continue; Office Closed to Visitors

Normal business operations continue; office closed to visitors

Mar 17, 2020
  • COVID-19
  • Retirees
  • Members
  • Employers

For Immediate Release: March 17, 2020
Contact: [email protected] 

CONCORD, NH – The health and safety of our members, benefit recipients, and staff is of the utmost importance to the New Hampshire Retirement System (NHRS). In response to the coronavirus (COVID-19) outbreak, the retirement system has closed its office to visitors until further notice. Normal business operations are continuing and benefits will continue to be paid on schedule.
We apologize for any inconvenience this may cause. NHRS is closely monitoring COVID-19 news and we are in regular communication with state health officials.  
Members, beneficiaries, or employers who need to contact the retirement system should call (603) 410-3500 or email [email protected].
If you have forms to submit to NHRS, they can be mailed or emailed. Time-sensitive documents may be dropped off during normal business hours (weekdays 8 a.m.- 4 p.m.) in the designated drop-box located in the foyer. (Note: At this time, NHRS is unable to notarize forms and other documents.)
Scheduled member appointments with NHRS Benefits Specialists will be conducted by telephone until further notice.
Upcoming in-person member and employer education events have been canceled; additional webinars will be scheduled.
The situation remains fluid, so please check our website,, for updates on retirement system operations. Email subscribers will also receive updates. If you are not an email subscriber, you can sign up at:
Consult primary sources for information on COVID-19: 


To help prevent the spread of the COVID-19, remember to:

  • Avoid close contact with people who are sick. Put distance between yourself and other people if COVID-19 is spreading in your community.
  • Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow. Throw used tissues in the trash. Immediately wash your hands, following the above guidelines.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home if you are sick, except to get medical care.
  • If you are sick, you should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are unable to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes. If you are not sick, you do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask).
  • Clean and disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. Use detergent or soap and water prior to disinfection.

– Source: CDC

About NHRS

NHRS provides retirement, disability, and death benefits to its eligible members and their beneficiaries. The State of New Hampshire and nearly 470 local government employers participate in NHRS for their employees, teachers, firefighters, and police officers. NHRS has approximately 48,000 active members and 35,000 benefit recipients. NHRS administers a defined benefit plan qualified as a tax-exempt entity under sections 401(a) and 501(a) of the Internal Revenue Code.

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