Careers at NHRS

Join the dynamic team at the New Hampshire Retirement System.

NHRS plays an important role in the long-term economic well-being of the state’s public employees, teachers, police officers, and firefighters. NHRS strives to fulfill that responsibility through the professional management and administration of the pension trust fund. To learn more about who we are, see our Mission, Vision, and Values.

NHRS employees enjoy outstanding benefits, including health insurance, dental insurance, life insurance, and access to a supplemental 457b plan. We also offer health-care and dependent-care reimbursement accounts, access to a fitness room, and other benefits.

The New Hampshire Retirement System is an equal opportunity employer committed to building a workforce of diverse individuals.

Current openings

Positions that are currently open at NHRS are listed below. (If no positions are listed, there are no current openings.)

IT Operations Engineer II: NHRS is seeking an experienced IT Operations Engineer II to design, implement, and maintain secure, reliable information technology infrastructure across cloud and on-premise environments. This role ensures hardware, software, networks, and systems function optimally and securely to support NHRS operations. The IT Operations Engineer II also mentors team members and helps shape infrastructure planning to align with organizational goals.

Key Responsibilities:

Design, implement, and manage network, server, endpoint, cloud, and Microsoft 365 infrastructure
Ensure infrastructure standards, procedures, and governance are in place and followed
Collaborate with business units to improve IT service efficiency and effectiveness
Troubleshoot issues, monitor system performance and security, and implement upgrades
Support Service Desk with 3rd level technical support and coordinate with vendors
Improve IT operations through automation, orchestration, and continuous process improvement
Participate in IT strategy, policy creation, and incident response efforts

Qualifications:

Bachelor’s degree in computer science or related field (master’s preferred or equivalent experience)
10+ years experience supporting and securing network infrastructure and endpoint technologies
Proficient in LAN/WAN, TCP/IP, DNS, DHCP, cloud services, virtualization, IAM, and security concepts
Strong knowledge of VMware, Veeam, Microsoft stack, and security frameworks (CIS Controls preferred)
Microsoft 365, Entra, or equivalent certifications preferred; additional certifications (Azure, AWS, ITIL, CISSP, etc.) desirable
Excellent problem-solving and communication skills with ability to explain complex technical concepts to non-technical audiences

Pay range: NHRS is hiring in the range of $90,000-$110,000/Annually (within overall range of $77,356.50 – $116,493/Annually)

Contact Center Manager: NHRS is seeking a Contact Center Manager to lead a team of seven representatives supporting members, retirees, and beneficiaries through calls, emails, and walk-ins. This role combines team leadership, process improvement, and hands-on service to ensure a positive experience for all who contact NHRS.

Key Responsibilities:

Knowledge of customer service principles and practices.
Call center operations (metrics, scheduling, queue management, escalation procedures)
Technology platforms (CRM, IVR’s, ticketing software).
Integrity and discretion with sensitive information.

Qualifications:

10 years of experience in a contact/call center or customer service.
Five years of supervisory experience.
Knowledge of customer service and employee benefits and administration.
Excellent communication and problem-solving skills.

Pay range: $65,000–$95,000/Annually (within overall range of $65,000-$110,000/Annually)

Member Account Technician: NHRS is seeking a detail-oriented Member Account Technician to support members and employers by processing account information, contributions, and benefit transactions. This role reviews member data, facilitates contribution refunds, rollovers, and service credit purchases, and ensures compliance with laws and administrative rules while delivering excellent customer service.

Key Responsibilities:

Process member enrollments, personal information changes, refunds, rollovers, and service credit purchases
Communicate with members and employers to confirm information and explain regulations, rules, and procedures
Audit and certify accuracy of payments, ensuring compliance with IRS regulations
Review and prepare documentation for processing and recordkeeping

Qualifications:

Associate degree in accounting or business management (experience may substitute for education)
2+ years of experience in accounting, employee benefits, or related field
Strong attention to detail, organizational skills, and customer service abilities
Licensed Notary Public required (NHRS provides application support and fees)

Pay range: $19.50 – $22.72/hour (within overall range of $19.50 – $29.20/hour)

Information Security Analyst: NHRS is seeking an Information Security Analyst (ISA) to support the development, implementation, and continuous improvement of our information security program. This role ensures the confidentiality, integrity, and availability of systems and data by defending against unauthorized access and cyber threats, while serving as a trusted advisor across the organization.

Key Responsibilities:

Conduct assessments of security controls using NHRS’ adopted framework of record
Identify, assess, and document risks, compliance gaps, and remediation recommendations
Collaborate on remediation efforts with internal teams and external partners
Monitor, report, and advise on security posture and control deficiencies
Promote security awareness and policy adherence across the organization

Qualifications:

Experience with cybersecurity frameworks such as NIST
Strong risk assessment, remediation, and reporting skills
Ability to translate technical risks into business terms for leadership
Knowledge of information security best practices, controls, and tools
Excellent collaboration and communication skills

Pay range: $48.53-$58.99/hour (within overall range of $45.76-$69.00/hour)

IT Project Manager: NHRS is seeking an experienced IT Project Manager to lead multiple concurrent technology projects from start to finish. This role manages timelines, budgets, vendors, and cross-functional teams while ensuring successful project delivery. The Project Manager also supports our Project Management Office by developing templates, reports, and training resources to enhance project processes.

Key Responsibilities:

Lead IT projects from initiation to closure, ensuring scope, schedule, and budget alignment
Coordinate resources, vendors, and stakeholders across the organization
Develop project plans, documentation, and status reports
Support and improve PMO processes, templates, and reporting

Qualifications:

10+ years of IT or business liaison project experience
Strong record of delivering projects on time and within budget
Knowledge of Agile, Waterfall, or hybrid methodologies
Excellent communication and problem-solving skills
PMP, ITIL, or Agile certification preferred

Pay range: $43.00 – $54.00/hour (within overall range of $39.67 – $59.74/hour)

Controller: NHRS is seeking a Controller to lead a finance team of four staff in general ledger accounting and finance reporting functions. This role is responsible for ensuring compliance with GASB and GASSP standards, overseeing investment accounting, managing audits and preparing the Annual Comprehensive Financial Report (ACFR)

Key Responsibilities:

Manage all general ledger and financial reporting activities.
Oversee complex investment accounting across global markets.
Ensure strong internal controls.

Qualifications:

10+ years of experience in accounting, finance or public pensions
Four + years of supervisory experience.
Strong knowledge of GASB, GAAP and investment accounting.

Pay range: $120,000-$130,000/Annually (within overall range of $120,000-$145,000/Annually)