Important notice to members and retirees
The ability to create new accounts on My Account is unavailable pending the development of security enhancements that will become a part of the account setup process.
The implementation of a two-step account authentication process, which is expected to be completed by the end of September, will provide additional assurance that your personal information is protected.
When a member or retiree initiates the account creation process through the My Account setup page, he or she will not gain immediate access to the account. Rather, NHRS will mail the member or retiree a unique six-digit PIN number, which must be used to complete the process and obtain access to My Account.
The account setup process will also utilize “CAPTCHA,” a security mechanism used to authenticate that the request for an account is being initiated by a person and not by automated means (i.e. a “Bot”).
We apologize for any inconvenience this may cause our members and retirees and appreciate your patience as we continue to develop these important security enhancements. All of us at the retirement system are committed to providing secure retirement benefits and superior service; properly protecting the personal information of our retirees and members is our highest priority.
Note: Current My Account users continue to have full access to their accounts.