Employer Reporting Issues

Nov 27, 2023

The New Hampshire Retirement System’s transition to a new employer reporting platform this fall has resulted in a larger than normal volume of requests from participating employers seeking assistance in dealing with reporting exceptions and rejected files.

NHRS staff is working to resolve these issues as they are received and wants to alert employers that normal response times are delayed. 

We have assigned additional staff to work with employers through the transition, including an employee focused on teacher contract setup. In addition, we continue to work directly with multiple payroll software vendors to address file output issues and are engaging with our software vendor to develop short-term fixes, such as disabling some non-critical exceptions, and to identify long-term enhancements to relieve some of the pressure on our employers.

Our goal is to address as many major issues as possible before December reporting is due, but we caution that may not be possible.

We remain committed to working with our participating employers to resolve issues in a timely manner and thank you in advance for your patience.

Please report any issues you are experiencing to: exceptions@nhrs.org