My Account - Additional Information

NHRS has been and will continue to work to strengthen the security of internal and external systems and proactively protect against unauthorized activity.

Account Setup

To protect against attempts to fraudulently access member information. NHRS uses a two-step registration process to set up new accounts:

  • Step 1: Prior to setting up an account, members and retirees must request a PIN through My Account. A unique, case-sensitive, six-digit PIN will be mailed to the home address the retirement system has on file within one business day of the request. Please allow 5-7 days for the PIN to arrive. Note: If you recently changed your address with NHRS the PIN process may be delayed.
  • Step 2: Once you have received your PIN, you will go back to My Account to enter the PIN and the requested personal information needed to create your account. The PIN expires after 15 days.


My Account includes a reCAPTCHA tool for logging in that all users will encounter. reCAPTCHA protects websites from spam and abuse. It uses an advanced risk analysis engine and adaptive CAPTCHAs to keep automated software from engaging in unauthorized activities on a website.


All passwords must be between 8 to 15 characters and contain at least one character from three of the four following groups:

  • uppercase letters
  • lowercase letters
  • numbers
  • operators (@~#$^()_+=-!,.?') 

Note: Whenever a password change is made, the user will receive an email notification.