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NHRS Three-year Strategic Plan Priorities

Complete implementation of data security assessment recommendations and continue to enhance IT security.
Complete project plan milestones for LRS Pension Gold (PGV3) project.
Implement COVID Transition plan to open NHRS to members and beneficiaries and return staff to the office.
Develop and implement a comprehensive communication and education program for employers with respect to PGV3 implementation.
Complete implementation of Contact Center to assure improved administration of phone, fax, email, and walk-in customer contact processes.
Develop and document succession plan at all levels, with particular focus on senior positions.
Continue to enhance member interface to include younger employees/members in the NHRS system.
Build on the outstanding communication with all internal and external stakeholders, including the state legislature.

Review and adjust the three year strategic plan as appropriate.
Continue implementation of PGV3 upgrade as per project plan.
Complete implementation of (non-PGV3 reliant) data security enhancement recommendations.

Continue implementation of PGV3 upgrade as per project plan.
Evaluate progress on all objectives and initiatives over prior 24 months to determine what has been achieved and what still needs to be addressed.

Plan does not address day-to-day issues such as managing implications of legislative action or litigation outcomes, which may be material, but are entirely unpredictable. Also, see KPMs for performance measures.
FY 23 and FY 24 will be reviewed and adjusted depending on results of FY 22.

Approved by the NHRS Board of Trustees, April 13, 2021