NHRS Three-year Strategic Plan Priorities

July 2021 – June 2024

2021-2022 (FY 22)

  • Complete implementation of data security assessment recommendations and continue to enhance IT security.
  • Complete project plan milestones for LRS Pension Gold (PGV3) project.
  • Implement COVID Transition plan to open NHRS to members and beneficiaries and return staff to the office.
  • Develop and implement a comprehensive communication and education program for employers with respect to PGV3 implementation.
  • Complete implementation of Contact Center to assure improved administration of phone, fax, email, and walk-in customer contact processes.
  • Develop and document succession plan at all levels, with particular focus on senior positions.
  • Continue to enhance member interface to include younger employees/members in the NHRS system.
  • Build on the outstanding communication with all internal and external stakeholders, including the state legislature.

2022-2023 (FY 23)

  • Review and adjust the three year strategic plan as appropriate.
  • Continue implementation of PGV3 upgrade as per project plan.
  • Complete implementation of (non-PGV3 reliant) data security enhancement recommendations.

2023-2024 (FY 24)

  • Continue implementation of PGV3 upgrade as per project plan.
  • Evaluate progress on all objectives and initiatives over prior 24 months to determine what has been achieved and what still needs to be addressed. 


  • Plan does not address day-to-day issues such as managing implications of legislative action or litigation outcomes, which may be material, but are entirely unpredictable. Also, see KPMs for performance measures.
  • FY 23 and FY 24 will be reviewed and adjusted depending on results of FY 22.

Approved by the NHRS Board of Trustees, April 13, 2021